Klaviyo agency · Montreal
Most accounts we take over have the right tools and the wrong rules: an abandoned cart chasing people who already came back, a list growing while deliverability falls, campaigns translated instead of designed for two markets. We take over the account, not the narrative.
Get my account auditedThe audit covers three measurable things: what flows actually add once incremental value is separated from the revenue they merely attribute to themselves, what the list costs in deliverability, and what the segmentation prevents you from doing. You get a numbers-based read on the account and an ordered list of projects, not a best-practice checklist.
A Canadian address does not tell you which language to write in. We treat language preference as an explicit property, editable by the customer and initialised by a real signal, never inferred from a postal code. Flows then carry two complete branches, with their own subject lines, offers and fallback content, rather than a French send run through machine translation.
The same profiles buy in Canadian or US dollars, ship from different warehouses and live from Vancouver to Halifax. We separate market, shipping country, currency, language and time zone before using any of them in a condition. Without that separation, a campaign sent at 9 a.m. in Montreal wakes Vancouver at 6 a.m. and quotes the wrong currency.
Canadian anti-spam law requires consent, sender identification and an unsubscribe mechanism. Quebec Law 25 adds transparency, governance, and access and deletion rights. We turn the decisions your organisation validates into properties, lists, suppressions and logs you can actually operate in Klaviyo. This work is operational; it does not replace legal advice.
Scoping workshops happen on site: mapping the journey, opening up the available data, getting marketing, ecommerce and leadership in one room. Delivery stays hybrid, with production in Klaviyo, shared documentation and steering reviews. The Montreal office works with our Lille and Tournai offices on transatlantic programs, which keeps one brand from running two separate CRM architectures.